77p77 Privacy Policy

Registration and Account Information

When you create an account on the 77p77 platform, we collect the following information:

• Full name (in Bengali and English)
• Date of birth (for age verification — only persons aged 21 or above may register)
• Email address
• Preferred language of communication
• Account username and password (stored in encrypted form)

Financial and Payment Information

To process deposits and withdrawals, we collect the following financial information:

• Mobile banking number (bKash, Nagad, Rocket, Upay — registered number)
• Transaction history and amounts
• Withdrawal request details
• Bank account information (where applicable)

Note: Complete payment card or account details are not stored on our servers; they are processed within the secure environments of payment gateway providers.

Technical and Usage Information

When you use the 77p77 platform, certain technical information is collected automatically, including:

• IP address and device identifier
• Browser and operating system type and version
• Login time and session duration on the platform
• Pages visited and navigation patterns
• Referral source (for example, how you arrived at our site)
• Gaming activity and betting history

Communication and Support Information

When you contact us via live chat support or email, the content of that conversation and any information you provide for the purpose of resolving your issue may be stored. This is used to improve our service quality and to provide better assistance in the future.

We use the information we collect for the following purposes:

1. Account management: Creating, verifying, maintaining, and managing your 77p77 account.
2. Service delivery: Running gaming, betting, deposit, and withdrawal services smoothly.
3. Identity verification: Verifying your identity to prevent fraud and money laundering.
4. Age verification: Ensuring that only persons aged 21 or above are using the platform.
5. Customer support: Providing prompt and effective resolution of your complaints and questions.
6. Security assurance: Preventing unauthorized access and cyberattacks.
7. Promotional communication: With your consent, informing you about bonuses, promos, and updates.
8. Service improvement: Analyzing and improving the user experience and platform performance.
9. Legal compliance: Maintaining records in accordance with applicable laws and regulatory requirements.
10. Responsible gaming: Identifying excessive gaming patterns and supporting users accordingly.

What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. The 77p77 platform uses the following types of cookies:

• Essential cookies: Maintaining login sessions and ensuring core functionality.
• Functional cookies: Remembering your preferences (language, display settings).
• Analytics cookies: Analyzing platform performance and user behavior.
• Security cookies: Detecting and preventing fraudulent activity.

Cookie Controls

You can set your browser's settings to accept or reject cookies. Keep in mind, however, that disabling certain essential cookies may disrupt the platform's proper functionality and you may not be able to use the login and gaming features.

77p77 does not sell your personal information or give it to third parties for commercial purposes. However, in specific circumstances, limited information may be shared with the following parties:

• Payment providers: Necessary information is shared with bKash, Nagad, Rocket, Upay, and other authorized payment providers to process transactions.
• Identity verification services: Information may be shared with authorized verification agencies as part of the Know Your Customer (KYC) process.
• Game software providers: Minimal information may be sent to the relevant game providers for the technical requirements of running games.
• Legal authorities: Information may be provided to the relevant authorities in the event of a court order or legal obligation.
• Technology and infrastructure partners: Limited information may be shared with server hosting and cybersecurity service providers under strict confidentiality agreements.

When sharing information with any third party, we ensure that they follow appropriate privacy and security standards.

77p77 has adopted industry-standard technical and organizational measures to ensure the security of your personal information:

• SSL Encryption (SSL/TLS): All data exchanged between the platform and the server is protected through strong SSL encryption technology.
• Password hashing: Your password is never stored in plain readable form — modern hashing algorithms are used.
• Firewall and intrusion detection: Advanced firewalls and automated systems monitor for cyber threats around the clock.
• Two-factor authentication: A two-step verification feature is available to prevent unauthorized access to your account.
• Regular security audits: Regular technical audits are conducted to identify security vulnerabilities in the platform.
• Access controls: Only authorized staff may access user information, and only on a need-to-know basis.

While we provide the highest level of protection, 100% security on the internet cannot be guaranteed. You are advised to use a strong, unique password and change it regularly.

How long we retain your information depends on the type of information and the legal or business need for retaining it:

• Account information: Retained while your account is active and for a specified period after it is closed, in accordance with legal requirements.
• Financial transaction records: Retaining transaction records for an extended period is mandatory under financial regulations.
• Logs and technical data: Generally for 90 days to 1 year, and potentially longer if required for security reviews.
• Support communications: Retained for the applicable period for the purpose of improving service quality.

After fulfilling legal obligations, we delete or anonymize unnecessary information using secure methods.

As a user of the 77p77 platform, you have the following rights regarding your own information:

To exercise these rights, contact us directly. We will respond to your request appropriately within the legal timeframe.

The 77p77 platform follows a Know Your Customer (KYC) identity verification process to ensure financial security and prevent fraud. As part of this process, we may request the following documents from you:

• Copy of National ID (NID) or passport
• Proof of residential address (utility bill or bank statement)
• Proof of ownership of payment method

Documents provided for verification are used solely for the purpose of confirming identity and are stored with the highest level of security. If verification is not completed, the withdrawal process may be delayed.

The 77p77 platform is strictly not intended for persons under the age of 21. We do not knowingly collect or process the personal information of any minor.

If we learn that a minor has registered on our platform, their account will be closed immediately and all associated information will be deleted.

If you believe that a minor is using our platform, please inform us immediately via live chat or email.

77p77 may review and update this privacy policy from time to time. If any significant changes are made to the policy, we will notify you in the following ways:

• By updating the date on this page
• Through a notification when you log in to the platform
• By sending a notice to your registered email (where applicable)

If you continue to use the 77p77 platform after the updated policy is published, you will be considered to have agreed to the revised terms. Therefore, it is recommended that you visit this page regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please do not hesitate to contact us. Our privacy team will carefully review your request and respond promptly.

If your privacy complaint is not resolved, you have the right to file a complaint with the relevant data protection authority.